Terms of Service

Last updated: July 29, 2026

These terms exist for one reason: so working together is clear from day one. No fine print, no surprises. Roger de Oca operates through DEOCAS LLC, a service-area business based in Tampa, Florida.

How projects work

Services (web design, development, maintenance subscriptions, SEO, and AI integration) are quoted per project. Every project gets a written quote before any work begins, so you know exactly what you are paying for and what you will receive.

Payment

A 50% deposit starts the project. The deposit is non-refundable: it covers discovery, architecture, and the initial design, the heavy lifting that happens up front. The balance is due as stated in your quote.

Revisions and scope

• One revision round means one consolidated list of changes, sent together.
• Extra revision rounds and extra pages are billed as quoted.
• Scope changes after design approval require a written change order.
• The delivery clock pauses when client content or feedback takes more than 5 business days.

Maintenance subscriptions

Maintenance plans are billed monthly and follow the published service level agreement:

• First response within 24 business hours.
• Critical incidents resolved within 48 hours. Critical means the site is down, forms are not sending, there is an SSL error, or data has been lost.
• Minor changes completed within the billing month.
• A monthly report delivered within the first 5 days of each month.

Ownership

When a project is paid in full, you own your site and your content. It is yours to keep, move, or modify. Roger may show the finished work in his portfolio.

Warranty

Every launch includes 30 days of bug fixes. If something built as part of the project breaks within that window, it gets fixed at no charge.

Liability

Liability is limited to the amount paid for the service in question. Neither party is responsible for indirect or incidental damages.

Governing law

These terms are governed by the laws of the State of Florida.

Cancellations and exceptions

To cancel a project or subscription, or to raise a situation these terms do not cover, write to contact@deocas.us. Every message gets a personal reply.